What Our Customers Are Saying
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-Anonymous
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Patrick, Dan, and Duane provide incomparable knowledge and service. I came in with a steering head needing the lower bearing pressed on. I am immediately greeted with friendly smiles. Patrick asked, "How can I help"? I just love that question when I come for service. I show him the steering head and he consults with Dan for a moment. Top notch teamwork!! Then they consult with Duane the Head Tech. This man is a motorcycle savant. He takes on look and goes, "Oh a steering head from a 2000"s vt600cd vlx and by the way the bearing you want pressed on is incorrect. Yup, I upgraded the bearings. Duane's incredible!! Now for the best part of the story. Duane takes the head and immediately presses the bearing on. I'm in out in less than 15 minutes. If you want done right in a timely fashion, these men are the very best. Great attitude, great customer care, impeccable service, and extremely knowledgeable.
These comments are not flattery, they are however, positive reaffirmation of a fact. Thanks men you are indeed the best 100%Randy Vellenga, Alto, MI -
Dan, Duane, and Patrick reflect the highest standard of service I ever experienced. Dan and Patrick who work the service desk are incredibly helpful and friendly. an excellent example of team work in action. Duane, the head service tech, demonstrates why AI will never replace the human brain. The guy is a savant!! His historical knowledge of part and best practices makes him a rare commodity. An example to demonstrate my point, I bring in the steering head of my 2006 vlx 600 to have the lower bearing pressed on. I immediately get a warm welcome from the men at the counter. Patrick is my main man, sees the steering head bearing and ask Dan about the hours involved to press it in. These guys work great together and never let me down. Dan suggests they talk to the head tech Duane. Now this is the beat part, Duane comes to the counter!! Takes a look at the part and goes "oh that is a steering head from a vlx vt600cd". Incredible, then goes by the way that is not a stock bearing. Yup, I upgraded the bearing. The amount of minutia in Duane's mind is scary. He takes the head to the back of the the shop and pressed the bearing on immediately. WOW!!! You want the best got to the best and there are none better than these men. Thanks Patrick, Duane, and Dan for your exceptional customer care and service.Best Regards,
Randy VellengaRandy Vellenga, Alto, MI -
Dallas and Brittney were fantastic to work with. :0) Thanks for making my purchase experience a good one
Steve Pancoast, Shelbyville, UNITED STA -
after test riding 3 bikes i decided on the 900 speed twin. Will Root gave me the time and effort to find the best ride for me. i didnt notice until after the fact that his card said fit specialist not salesman. and he did help me to find the perfect fit...not just some bike he was trying to unload because thats what he was pushing at the time. i have been riding for almost 60 years and have always preferred a small intimate shop. but everyone i dealt with so far could not have been more professional and helpful
Dan Smith, new carlisle, IN -
In March 2023 I purchased a new Moto Guzzi from Fox. This was the fourth new Guzzi I've bought from this dealership over the years. Ozzy Elian handled all of these sales for me. As a longtime rider himself Ozzy has a lot of passion for the sport and his product expertise is considerable. Ozzy makes buying a motorcycle fun. And the several Scotts in the backroom are also excellent. I owned a Moto Guzzi dealership in the 2000s so I know what it takes to make an operation more than just a bike store. These guys do that!
Jamie Muller, East Grand Rapids, MICHIGAN -
Will Root went above and beyond for me. I was looking for a particular motorcycle for my first road bike. He not only encouraged my selection but special ordered it to my request. Then waited for me to beable to come and collect the motorcycle. You know winter in Michigan
Tarryn Albright, Three rivers, MI -
Will was great to work with and very informative. We will be back this year to purchase another bike. Thank you!
Andrew Cushman, Kalamazoo, MI -
I purchased a yz450f and Brandon was very helpful with the process and very accommodating to my schedule. Arissa in accessories was very helpful as well and knowledgeable. Fox power sports does not waste your time and has very honest sincere people that work for them.
Colton Anderson, St Charles, IL -
I purchased 2 Seadoo 2019's from a person that had purchased them from you. I was having an issue with the transfer of the extended warranties. I stopped in and was helped by Stephanie Falkiewicz.
Wow! She greeted me and asked how she could help. I explained the issue. She then asked for the paperwork and instead of passing me off to someone, she got on it herself and had it resolved in less than 5 minutes. I had tried to straighten it out by phone with the warranty company and in 20 minutes got nowhere. I decided to drive in to you and see if it could be straightened out. Stephanie was a bright light in a frustrating day! Thank You! I hope you know what a great employee you have in her if not you should!Scott Bouwman, Zeeland, MI -
I PURCHASED AND BOUGHT MY MAVERICK FROM FOX POWERSPORTS. SHORTLY AFTER OWNING IT I GOT THE FIRST SERVICE DONE. CHRIS CASEY WAS GREAT IN HELPING ME GET EVERYTHING HANDLED IN A TIMELY MANNER AND WHEN I GOT IT BACK IT LOOKED LIKE BRAND NEW SHOWROOM CONDITION AGAIN, SUPER CLEAN AND SHINEY. WILL DEFINATLY DO BUISNESS HERE EVERYTIME AND RECCOMMEND TO ALL OF MY FRIENDS AND FAMILY
-Anonymous -
Just a follow-up thank you and much appreciated to Jerry K. on the oil-stained Union Jack Triumph coffee mug. I got it in Western NC 2 days later in perfect condition, and it's already drawn a lot of questions as to where it came from. Too bad Triumph can't bring them back. Also a shout out to Hermy's in Port Clinton, PA for helping track this one down!
John Cone, Marion, NC -
Can't say enough good things about Dan henningsen in sales and Jerry kreitzer in accessories.
These guys go above and beyond to make sure that as a customer you are satisfied. The people that work there are always cheerful and in a good mood even when they're working on a nice 80 Saturday!Randy Gordon, Kentwood, MI -
we knew about fox motors already, talked to joe on the phone and liked the way he informed me and asked questions on what we were looking for and what we wanted to do with a four wheeler. He didnt talk down to me just informed me of what was available so when we got ther i asked for joe. We are extremely happy with our Can Am Outlander.
Phyllis Kaminsky, Allendale, MICH -
Nice clean friendly environment. Just came in to pickup a few different items, great service! (I was there a couple years back for a ladies night, and had an awesome time.) I'll be back!
-Anonymous -
Heather Lauren assisted me in the purchase of two new motorcycles. She was very professional and worked diligently to make the sale go smoothly. I would highly recommend you ask for her if you are looking for a new toy.
Matthew Isbrecht, St Joseph, MI -
Seen a listing on CycleTrader for a ninja I wanted. Emailed explaining that I was interested in the bike and wanted a out the door cash price. Heard back next day and then went to take a look at the bike. The sales people were very friendly and answered all my questions without pressuring me into buying. I came back few days later to pay for it and do the paper work. Over all Im very pleased with my purchase and definitely will make the hour long trip up to Fox Powersports for my next bike.
Derek Chambers, Paw Paw, MICHIGAN -
I bought my first RSV4 from Ozzy back in 2012 and just purchased a new 2018 RSV4 from Ozzy a few weeks ago. I didn't have to shop around back then or this time knowing Ozzy would take great care of me. He knows his business and has been known to turn a pretty darn good lap time at Grattan in his, vary limited, spare time!!! Looking forward to my next purchase, and track day, with Ozzy...
Jeffrey Little, Montgomery, ILLINOIS -
Best experience ever, starting with Todd Arnold in sales to Patrick Luckey in financing and of course Tim Arnold, mechanic, who spent a lot of time going through EVERYTHING about our new bike. Best experience ever, even the Starbucks was discounted. Knowledgeable staff, friendly and they informed us we are now part of their family... great place!!
Jeri Stewart-Koopman, Kentwood, MICHIGAN -
Outstanding sales & financing, my wife and I were greeted warmly and treated with a honest and friendly attitude. Pat Lucky in finance is top notch.
Cullen Phenix, Orleans, MICHIGAN -
I had an amazing experience with Fox Powersports. From sales to financing to parts, Fox made it easy to not only get my dream bike, but to also get it outfitted at the dealership with the accessories I wanted so that my new Vaquero was perfect coming out the door!
Gary Kingins, Kentwood, MI -
Ozzy is an awesome salesman. He was quick to respond and easy to work with. The overall experience was terrific from start to finish. My son and I had a great time checking the place out and buying a like new four wheeler that was a great deal. Dave was great in helping us fill out the needed paperwork to buy our ATV. The store is amazing but the staff that run it are second to none. Thanks guys, you turned a stressful situation into an absolutely enjoyable one for my son and I .
Ryan Lewis, Three Rivers, MI -
Darin Truman, Hudsonville, MI
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Scott has helped us everytime we have came in, he is very knowledgeable. Scott is very helpful, friendly, and we would recommend him to everyone.
Trevor Collier, Hopkins, MICHIGAN -
Ozzy Elian was wonderful to work with in Sales! He helped me pick out just the right snowmobile package and Bill Ringrose helped with selecting the right riding gear. Dave McNair in Finance made the paperwork simple and quick, and the whole experience was just outstanding! I will never take my business elsewhere!
Eric Monsma, Marne, MI
Fantastic staff, Dan Carroll in Service took great care of me with his knowledge and helped me with all my questions and Dan has great personality to go along with his honesty. Fox Powersports will see us again that's for sure especially since being so close on 44th st. In Grand Rapids.